Sewell Lexus - (214) 352-8100

I was recently tasked with talking to Sewell Lexus about (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: 2/16/2009, "absolutely nothing". The lease agreements were for (2) company vehicles. One was an RX 400h, and the other an RX 350. The RX 400h contract is for $914/month, and the RX 350 is for $775/month, which is ludicrous. They were written with 80,000 and 60,000 mileage terms for (48) months, which far exceed the 50,000 mile factory warranty. Who does that? No attempt was made in the beginning of the transaction to reduce the cap cost on either vehicle, and obviously nothing was done to make the monthly payments even remotely reasonable. I spoke with the GM there, and he pretty much said "too bad". When I told him he had lost two customers, he said "so what". Carl Sewell wrote a book on customer loyalty a while back. I guess those days are far behind them. These two lease agreements are a prime example of an overall lack of business ethics. The 400h was even a demo, and it was listed as such on the contract! I warn anyone who is about to do business with them, as they are truly sharks circling you in the water.

The facilities are always clean and the Service Advisers have always been courteous and attentive. The waiting room for customers is well appointed and comfortable.The loaner car program is wonderful. It was nice to be able to drop my car off and get a loaner car, of the same brand, in order to go about my daily business.I also appreciate the extra touch like the free car washes.Although I have owned my Lexus for just under a year and have had limited interaction with the Service Department at Sewell, I have been impressed with their professionalism, courtesy, and service.

After much deliberation about whether or whether not to purchase a new car. I stopped into Sewell to look at something I saw online, when I was greeted by Allison Cohen, a warm, personable lady, asking if she could show me something. I explained that I was looking for something I saw online and she jumped right in..She should me that vehicle, showed me some others in the same price range and then we proceeded to weigh my options about what would best suit my needs and budget. NO pressure to upsell or even purchase that day. I returned the next day to purchase the shiny black SUV and financing was smoother than I remembered as well. Allison Cohen was an amazing sales person and EASY to deal with on every aspect of this purchase..I WILL GO BACK and send my friends to her as well!